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Terms and Conditions
Overview
This website is operated by Velouxia. Throughout the site, the terms “we”, “us”, and “our” refer to Velouxia. Velouxia offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Online Store Terms
By agreeing to these Terms and Conditions, you confirm that:
You are at least the age of majority in your country of residence.
You will not use our products for any illegal or unauthorized purpose.
You will not violate any laws in your jurisdiction when using our services.
Product Information
We strive to display product descriptions, specifications, and images as accurately as possible. However, we do not guarantee that all product descriptions, colors, or images will be completely accurate due to variations in screens and manufacturing.
Velouxia reserves the right to modify or discontinue products without prior notice.
Pricing
All prices listed on our website are subject to change without notice.
We reserve the right to modify prices or discontinue products at any time.
Prices do not include possible customs duties, taxes, or import fees, which may be charged by your country’s customs authority.
Customers are responsible for paying any customs duties or import taxes that may apply.
Order Processing
Orders are processed within 1–5 business days after payment confirmation.
Once an order has been processed or shipped, it cannot be cancelled.
Velouxia reserves the right to refuse or cancel any order at our discretion.
Shipping
Our products may ship directly from international suppliers and warehouses.
Estimated delivery time:
15 – 30 business days
In some cases, delivery may take up to 45 business days depending on destination, customs processing, and shipping conditions.
By placing an order, you acknowledge and accept these shipping timeframes.
Velouxia is not responsible for delays caused by shipping carriers or customs processing.
Customs Duties and Import Taxes
Orders shipped internationally may be subject to customs duties, import taxes, or handling fees imposed by your country.
These charges are not included in the product price or shipping cost.
The customer is responsible for paying any customs fees required by local authorities.
Refund and Return Policy
Because our products are shipped directly from international suppliers and manufacturers, we operate under specific return and refund conditions.
By placing an order on Velouxia, you acknowledge and agree to the following terms.
No Returns for Change of Mind
We do not accept returns or offer refunds for:
Change of mind
Incorrect product selection
Dissatisfaction after receiving the product
Delays caused by international shipping
Products that have been used or damaged by the customer
Customers are responsible for reviewing product descriptions, specifications, and shipping information before placing an order.
Damaged or Defective Products
If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery.
To process the request, you may be required to provide:
Your order number
Clear photos of the product
Photos of the packaging
A description of the issue
Once verified, we may offer one of the following solutions:
Replacement product
Partial refund
Full refund
The solution provided will depend on the nature of the issue and the supplier’s verification.
Lost Packages
If your order has not arrived within 60 days from shipment, please contact us and we will investigate the shipment and provide a suitable resolution.
Order Cancellations
Orders may only be cancelled within 12 hours of purchase.
After this time, the order may already be processed or shipped and cannot be cancelled.
Shipping Time Agreement
Because products are shipped directly from international suppliers, delivery times may vary.
Estimated delivery time:
15 – 30 business days
In some cases delivery may take up to 45 business days due to customs processing, logistics delays, or high shipping demand.
By placing an order on our website, you acknowledge and accept these delivery timeframes.
Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
You agree to promptly update your account information including email address and payment details so that we can complete your transactions.
Third-Party Services
Certain services available through our website may include materials from third parties.
Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these websites.
Limitation of Liability
Velouxia shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.
All products are provided “as is” and “as available” without warranties unless otherwise stated.
Changes to Terms and Conditions
We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time.
Changes will be posted on this page.
Contact Information
Questions about the Terms and Conditions should be sent to: